Frequently Asked Questions

What is FETCH?

FETCH is a team of aroma mixologists. We craft unique scents from high-quality ingredients that have been certified by the Indonesian National Agency of Drug and Food Control. Our scents are made to celebrate users of diverse genders, activities and dreams. To see our range of scents, visit the Collections page.

Are FETCH products safe to use?

All our products have been certified safe by the Indonesian National Agency of Drug and Food Control (BPOM) and are halal, to ensure their safety for all users.

How to order FETCH products?

We try to make it convenient for you to shop. Get our products on Tokopedia, Shopee or send us a WhatsApp (+62 812 8007 0068) to order. Contact us to consult on the scents that resonate with you!

What shipping methods do FETCH use?

We use domestic shipping services that will be informed to respective customers before payment. Customers may choose instant courier services for order shipment to Jakarta, Depok, Tangerang, Bekasi, Bandung, Yogyakarta, Semarang and Solo.

How fast can my orders be dispatched?

Orders and payment confirmations received latest by 15.00 (GMT+7) on Mondays to Fridays will be dispatched on the same day. Orders and payment confirmations received later than 15.00 (GMT+7) will be dispatched on the next working day. Orders received on Saturdays and Sundays will be dispatched the following Monday.

    Is FETCH packaging eco-friendly?

    We make a conscious effort to use reusable and recyclable materials in our packaging. Our perfume bottle is made of reusable glass, while the box is made of cardboard that is designed to fit our bottles perfectly, so that we can send it without using bubble wrap.

    Can I request for a return if the product(s) I received were broken or has leaks?

    Please contact our team on  WhatsApp (+62 812 8007 0068) to report products that were broken or leaked during shipment. We will ask you to send a video of the unboxing process before validating your return request.